Terms and Conditions

Last updated: 02-01-2026

These Terms and Conditions (“Terms”) govern the use of the website https://scalecrux.com and the services provided by ScaleCrux (“we”, “us”, “our”). By accessing this website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Services

ScaleCrux provides digital marketing and performance marketing services, including but not limited to:

  • Meta Ads and Google Ads management

  • Funnel strategy and optimisation

  • Tracking and analytics setup

  • Creative strategy and ad execution

  • Consulting and advisory services

Specific service scope, deliverables, timelines, and fees are defined and agreed upon separately via proposal, email, WhatsApp, invoice, or written communication.

2. No Guarantee of Results

We do not guarantee:

  • Sales, revenue, ROAS, CPL, or profit

  • Lead volume or quality

  • Platform approvals or ad account performance

Advertising results depend on multiple factors beyond our control, including but not limited to market conditions, product/service quality, pricing, competition, platform algorithms, and user behavior.

Any projections or estimates shared are indicative only and not guarantees.

3. Client Responsibilities

You agree to:

  • Provide accurate business information

  • Grant required access (ad accounts, websites, analytics, etc.)

  • Ensure compliance with platform policies and applicable laws

  • Respond in a timely manner for approvals and feedback

Delays caused by missing information or approvals are not the responsibility of ScaleCrux.

4. Fees & Payment

  • All fees are communicated and agreed upon before service commencement.

  • Payments must be made as per the agreed schedule.

  • Ad spend is separate from our service fees and paid directly to the advertising platforms.

Non-Refundable Policy

All payments made to ScaleCrux are non-refundable.

This includes but is not limited to:

  • Strategy fees

  • Setup fees

  • Monthly retainers

  • Consulting or advisory fees

  • Partial or unused service periods

Once work has commenced, no refunds will be issued under any circumstances.

5. Termination

Either party may terminate services with prior written notice as per the agreed engagement terms.

Upon termination:

  • Outstanding dues must be cleared immediately

  • No refunds will be issued for services already rendered or in progress

  • Access to proprietary materials, strategies, or dashboards may be revoked

6. Intellectual Property

All strategies, creatives, frameworks, documentation, and processes developed by ScaleCrux remain our intellectual property unless explicitly agreed otherwise in writing.

Clients are granted a limited, non-transferable right to use deliverables solely for their business.

7. Confidentiality

Both parties agree to maintain confidentiality of:

  • Business data

  • Strategies

  • Financial information

  • Campaign performance

This obligation survives termination of services.

8. Limitation of Liability

ScaleCrux shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of revenue, profit, data, or business opportunities

  • Platform bans, suspensions, or policy changes

  • Third-party service or tool failures

Our maximum liability, if any, shall not exceed the fees paid to us for the specific service in question.

9. Third-Party Platforms

We are not affiliated with Meta, Google, or any other advertising platform.
We are not responsible for:

  • Algorithm changes

  • Policy updates

  • Account restrictions or bans

  • Platform downtime

All platforms operate independently under their own terms.

10. Compliance & Lawful Use

You agree not to use our services for:

  • Illegal, misleading, or deceptive activities

  • Prohibited or restricted products/services

  • Violation of advertising platform policies or local laws

We reserve the right to refuse or discontinue services if compliance risks are identified.

11. Indemnification

You agree to indemnify and hold ScaleCrux harmless against any claims, damages, or legal actions arising from:

  • Your business practices

  • Products or services offered

  • Policy or legal violations

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Continued use of the website or services constitutes acceptance of the revised Terms.

14. Contact Information

For any questions regarding these Terms, you may contact us at:

scalecrux@gmail.com
https://scalecrux.com

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